Due to the nature of the products we sell, All sale are final and we cannot accept returns on opened or used items such as Lipsticks, Brushes and any other item that is a potential carrier of bacteria with the exception that the product(s) has a manufacturer’s defect. In the event that the customer is not satisfied with the product that is received, the customer may refer to the Return & Exchange Information  section of our page for the appropriate channels to follow. We are also conditionally willing to assist the client in reselling the item(s).

We do not offer cash refunds, nor do we accept returns on OPENED products. Returns will not be accepted on Opened Packages as well as on any other Perishable Product inclusive of but not limited to: Creams, Pills, Lubricants etc. which have a clearly visible broken or damaged seal. Delivery/Shipping/Processing Fees are NONREFUNDABLE.

Limited Warranty

In the event that a product stops working we offer a limited repair warranty of Thirty (30) Days. Should the disrepair be as a result of a Manufacturer’s defect. To qualify for this complementary repair service:

1. Proof of payment must be provided

2. As well as the original packaging and

3. Liability for repairs is limited to Manufacturers defects such as broken or faulty wiring. Damaged internal components must be procured at the owner’s expense. We will assist to the best of our ability in sourcing said parts.

Should damage be the user’s fault and not due to a manufacturer’s defect, repair services are available at an additional cost which will be provided by the technician providing the repairs. This fee is nonrefundable. In the event that the Thirty (30) Day warranty period has not passed, the fee MAY at the discretion of the company be applied as a discount of a future purchase.

Unless we have miss-shipped or made a mistake in packaging your order – shipping and service fees are not refundable, and as such may not be transferred to any other purchase or applied towards return shipping.

In the event that Sexpressions cannot provide the customer with an alternative or replacement for a Special Order or Layaway item that has been fully paid for, within a reasonable amount of time, then the customer may request a full refund. The customer must allow sufficient time for the refund to be processed and returned via the same method in which payment was made.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be provided to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping returns

To return your product, you should mail your product to the address provided during contact with a representative.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at [email protected] for questions related to refunds and returns or via our store contact numbers.


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