Packages are generally dispatched within 2 days after receipt of payment and are shipped either via Doorway Express, Tara Couriers, Zipmail or Knutsford Express with tracking and drop-off with signature confirmation as is available.
Whichever shipment choice you make, we will provide you with a link to track your package online as is available. Orders Outside of Jamaica will be delivered via EMS shipping.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected
Send us an Email via firstname.lastname@example.org forwarding a copy of your order confirmation email/invoice as well as describing your issue. We will schedule return shipping. You may also visit our Store.
Please be aware that if we ship your package and it is refused by you or if you have entered your address incorrectly and it is returned to us – shipping charges will not be refunded.
Unfortunately we do not offer Cash Refunds, Exchange or Store Credit ONLY Within Three (3) Days of purchase. Items must be unused and unopened and free of user defects/damage.
If you receive your order and there is a problem with the order, you must report the issue within 72 hours. Please note: if there is a problem – do not open or use the item until the problem is resolved. Thank you!
All returns must be authorized by Lasean Cosmetics. Returned goods may not be used, opened or damaged. Some items such as custom orders are not refundable. In an attempt to ensure that Local and International Health & Sanitation standards are upheld many of our products and supplies are not returnable. Please contact us for details on whether or not your item may be returned.
If you would like to test a product first – Then please visit us in store – we are happy to help you find the right product for your needs!!!
Please be aware, there may be a 15-30% restocking fee, for opened but un/slightly used returned items, as well as cancelled layaway, special orders, custom orders or rush orders.
Unless we have miss-shipped or made a mistake in packaging your order – shipping and service fees are not refundable, and as such may not be transferred to any other purchase or applied towards return shipping.
All items to be exchanged must be fully inspected by both the seller and customer before a refund or exchange is authorized. In the event that the customer and seller are unable to meet face to face, inspection will take place via electronic media such as email or any other e-method.
Return-delivery dates are estimated by request submission and approval date.
We accept returns (unused) for an exchange within 3 days of purchase. If the return of an unused product is required within 3 days of purchase, an exchange of the product or a website credit will be offered at our discretion.
Layaway requests are non-refundable but may be transferred within Thirty (30) Days of request, along with proof of payment. Unfortunately delivery, shipping, return shipping and handling fees are non-refundable. Please refer to full details on Terms and Conditions
Give us a shout if you have any other questions and/or concerns.
Phone: +1 (23) 456 789