FREQUENTLY ASKED QUESTIONS

Last Updated on June 22, 2020

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Yes you will will have to create an account on our website in order to start shopping. You also have the option of sending a message including your order and delivery information, via Social Media @mysexpressions.

Packages are generally available for same and or next day pickup/delivery based on your location and the availability of bike messengers. While we strive to ensure delivery is timely, we cannot guarantee that third party services will be available for deliveries unless at least 2 hours notice is provided.
Orders are generally available for same and or next day pickup based on your location and the availability of products at the time your order is received. At least 2 hours notice is required for pickups in Liguanea and Portmore, Jamaica.

As a business in 24/7 operation, it is normal for us to run out of some items that are part of our regular inventory. We however, continuously strive to re-order top selling items as well as to introduce new and innovative products and trends to our market, and as such you the consumer may rest assured that if an item is out of stock, then unless we have said otherwise the product will be restocked within a reasonable amount of time. If a customer has made a deposit on an inventory item that has run out of stock or has sold out during the course of the payment process, then Sexpressions reserves the right to either suggest a product of equal value or source a replacement or alternative within a reasonable period of time.

We accept Cash, Cards, Direct Deposits and Paypal

Due to the nature of the products we sell, we do not provide a Warranty and unfortunately do not offer repairs at this time. If you have an idea as to how we can begin offering this service though we welcome suggestions: [email protected]

Packages are generally dispatched within 2 days after receipt of payment and are shipped either via Zipmail or Knutsford Express with tracking and drop-off with signature confirmation as is available. If you prefer delivery by TARA Courier Services, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online as is available. Orders Outside of Jamaica will be delivered via EMS shipping.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Send us an Email via [email protected] forwarding a copy of your order confirmation email/invoice as well as describing your issue. We will schedule return shipping. You may also visit our Store at 9 1/2 Courtney Walsh Drive in Halfway Tree Jamaica.

Please be aware that if we ship your package and it is refused by you or if you have entered your address incorrectly and it is returned to us – shipping charges will not be refunded.

Unfortunately we do not offer Cash Refunds, Exchange or Store Credit ONLY Within Three (3) Days of purchase. Item must be unused and unopened and free of user defects/damage.

If you receive your order and there is a problem with the order, you must report the issue within 72 hours. Please note: if there is a problem – do not open or use the item until the problem is resolved. Thank you!

All returns must be authorized by Mysexpressions. Returned goods may not be used, opened or damaged. Some items such as custom orders are not refundable. Due to the specialized quality of many of our products, many of our makeup products and supplies are not returnable.

If you would like to test a product first – Then please visit us in store – we are happy to help to find the right product for your needs!!!

Please be aware, there may be a 15-30% restocking fee, for opened but un/slightly used returned items, as well as cancelled layaway, special orders, custom orders or rush orders.

Unless we have miss-shipped or made a mistake in the order – shipping fees are not refundable.

All items to be exchanged must be fully inspected by both the seller and customer before a refund or exchange is authorized. In the event that the customer and seller are unable to meet face to face, inspection will take place via electronic media such as email, skype or any other e-method.

Return-delivery dates are estimated by request submission and approval date.

We accept returns (unused) for an exchange within 3 days of purchase. If the return of an unused product is required within 3 days of purchase, an exchange of the product or a website credit will be offered at our discretion. Layaway requests are non-refundable but may be transferred within Thirty (30) Days of request, along with proof of payment. Unfortunately delivery, shipping, return shipping and handling fees are non-refundable. Please refer to full details on Terms and Conditions

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