We understand that you may need help outside of business hours, here are some answers to Frequently asked questions. Contact us for more information on anything relating to our business, or if you need help shopping.
FREQUENTLY ASKED QUESTIONS
Last Updated on September 13, 2022
If you don’t remember your password just click on “Forgot Your Password” or send us an email to info@simplusities.com.
Yes you will will have to create an account on our website in order to start shopping. You also have the option of sending a message including your order and delivery information, via Social Media @mysexpressions.
Packages are generally available for same and or next day pickup/delivery based on your location and the availability of bike messengers. While we strive to ensure delivery is timely, we cannot guarantee that third party services will be available for deliveries unless at least 2 hours notice is provided.
Orders are generally available for same and or next day pickup based on your location and the availability of products at the time your order is received. At least 2 hours notice is required for Local/Store pickups in Jamaica. We currently facilitate the following services:
- Knutsford Express Delivery
- Zipmail Delivery (Jamaica Post)
- Local Around-Town Bearer/Delivery Services
- Store Pickup
Conditions Apply, Please Confirm with your Sales Associate:
- Cash On Delivery (COD) – in parishes with Store locations ONLY
- Direct Deposit – NCB, Scotiabank, Sagicor or CIBC ONLY
- Cards with Credit Card Features – Visa, MasterCard
- Lynk Digital Currency by NCB
If you need to modify your order in any way or need instant assistance, then please contact us at +18764085656 or email support@mysexpressions.com
Please note that orders received after 9AM Monday to Saturday or on A Sunday, will be processed and shipped/delivered the next business day. The Business Week runs from Monday through Saturday, However, we can make arrangements to provide Sunday delivery. Please read our TERMS AND CONDITIONS page for additional information.
We do not offer cash refunds, nor do we accept returns on OPENED products. Returns will not be accepted on Opened Packages as well as on any other Perishable Product inclusive of but not limited to: Creams, Pills, Lubricants etc. which have a clearly visible broken or damaged seal.
Delivery/Shipping/Processing Fees are NONREFUNDABLE.
Please read WARRANTY AND RETURNS Section of our website for additional information on terms and conditions of warranty.
Packages are generally dispatched within 2 days after receipt of payment and are shipped either via Doorway Express, Tara Couriers, Zipmail or Knutsford Express with tracking and drop-off with signature confirmation as is available.
Whichever shipment choice you make, we will provide you with a link to track your package online as is available. Orders Outside of Jamaica will be delivered via EMS shipping.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized, your items are well-protected and packaged discretely.
